FAQs

What is Groovian?

Groovian is a paperless guest management and package handling solution for college and university residence halls. The web-based app and tablet-driven kiosk solution is ideally suited for residence hall front desks in an effort to eliminate paper visitor and package logs and complement established facility safeguards. The Groovian solution allows your residents to initiate front desk service transactions via a tablet kiosk situated at your lobby desk or from their browser enabled mobile devices. These requests will then appear in a queue for closer review by front desk staff.

How does Groovian work?

We took old school paper and pencil methods of maintaining paper logs for your residence hall visitors and packages and created an interactive interface not only for your staff, but also for your residents. Groovian was created in the spirit of simplicity in function and design, as well as inspire positive service interactions in the management of guests and mail.

Groovian is a web-based service that does not require complex software installations. You can enjoy full functionality of Groovian from anywhere, anytime, and on any device that has a browser and Internet connection. Your data is safely stored in the cloud, so you can find peace knowing your data is always secure. Read more about network security below.

How much does Groovian cost?

Not as much as you may think. Groovian is by nature designed to flex and scale with you and your departmental needs. In this way, the Groovian service is priced on a per month basis. Opening a new residence hall, taking one offline, need to freeze your service for the summer while your residents are away? No problem. The scalability of the Groovian service allows for these fluctuations. This approach allows for minimal variation month to month making Groovian great for fiscal planning. Beyond a great solution to your operation, you will receive complimentary tech support, software updates, secure cloud hosting, and a personal Groovian team member (yes, a person) to help you along the way.

How can I import resident information into Groovian?

Importing information is simple and as easy as exporting student data as a CSV file and uploading it to your Groovian account. We will be more than happy to assist you and your team with this process to get you up and running in no time. Groovian is not currently designed, nor intended to integrate with other systems. We pride ourselves in knowing the needs of our friends in student housing and are actively looking into adding this functionality in the near future.

Is Groovian compatible with iOS and Android devices?

Yes. Groovian is compatible with any browser-enabled mobile and stationary devices. There is no need to download Apps to access all the good that is Groovian. Simply login to the Groovian website on any device and enjoy full access and functionality. Oh, the possibilities.

How often will Groovian provide software updates?

As often as it takes to make the service perfect for our dedicated users. Groovian adjustments and additions to the feature base are provided to our end users instantaneously for you to take advantage of immediately. Our promise is that you and your team will always have the latest and greatest version of Groovian at no additional cost.



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